COVID INTERNAL STANDARDS 19

CHOOSE AMERICA DIAMONDS HOTEL

America Diamonds is a 3-star hotel, with a cosmopolitan, practical and welcoming atmosphere, located in the heart of Lisbon.

The perfect location is our business card, a short 8-minute walk from Parque Eduardo VII, Marquês do Pombal and Avenida da Liberdade, and a 25-minute walk from Baixa Chiado.

The Picoas metro station is located right in front of the hotel entrance, with a few minutes' connection to the city's main tourist attractions, train station and airport.

For customers who choose to travel by car, the hotel has a partnership with a car park very close, so that our customers can have a safe and quick option.

The Hotel was remodeled this year, with the comfort and satisfaction of our customers in mind.

RECEPTION AND SERVICE

The reception of the America Diamonds hotel is open 24 hours a day, to meet all the needs of our guests.

At the service counter there is an acrylic separating the receptionist from the guests, in order to create a physical distance barrier, also outlined by a signage tape on the floor.

If you have any requests, just dial 9 on your room phone. Our receptionists are ready to help, with safety measures always a priority.

CHECK IN & CHECK OUT

At Check In we deliver to all customers a Kit consisting of: a disposable mask, gloves and a disinfectant wipe.

At Check Out the customer will only have to put his key in an existing box on the counter.

MASK USE

For the safety of all guests and staff, it is mandatory to wear a mask in the common areas. We have disposable masks available for sale, next to the reception desk.

MEALS

The breakfast buffet was replaced by a Continental Menu served between 7 am and 11 am.

We take your meals up to your room, where you can enjoy them peacefully. Service on request and totally Free.

If you prefer you can come to the restaurant, but you will need to make your reservation in advance. Seats are limited in order to maintain a safe distance.

Between noon until 11:30 pm we have Snack & Drink service available in Room Service.

HOTEL FACILITIES

Unfortunately not all hotel services and facilities are available. At the moment the laundry service is not available to customers.

ROOM CLEANING

Cleaning of the rooms is done only at the request of the customer.

MAINTENANCE

The maintenance service operates from Monday to Friday from 9 am to 4 pm.

RESERVATION FLEXIBILITY

Flexible / refundable rate

Due to the current situation, we urge you not to cancel your reservation, preferably change your dates. The change is only subject to the price difference of the daily tariff.

Reservations made directly with us can be changed until the end of the year 2021.

Non-refundable rate

You can change the date of your reservation, even if you have booked a non-refundable rate. The change will be possible as long as your         request is received at least 7 days prior to arrival, and that the   change involves the same number of nights or more than your initial reservation.

Applicable for new or existing direct bookings. If a deposit has been paid, it can be used as a credit on a future reservation until the end of 2021.

For reservations made by a travel agent or online booking platform (OTA), you should contact your agent or the platform where you made the reservation.

GUIDELINES TO CUSTOMERS

Keep the recommended distances.

Constantly disinfect your hands. Disinfectants will be available at various points in the hotel.

If you cough or sneeze, always cover your nose and mouth with your arm, or use paper, but put it in the trash immediately.

MEASURES

We meticulously meet the requirements of the Clean & Safe certification, awarded by Turismo de Portugal, of which we highlight:

All employees wear a mask and visor in all functions.

Our surfaces and common areas are disinfected several times a day.

More information about the Clean & Safe certificate here.

And still:

Our rooms do not have rugs or carpets, in order to comply with the rules of the Health Department.

NOTE: All the rules presented above may be subject to possible adjustments, according to possible changes in the law.

STAY SAFE, CHOOSE: