COVID INTERNAL STANDARDS 19

CHOOSE AMERICA DIAMONDS HOTEL

America Diamonds is a 3-star hotel, with a cosmopolitan, practical and welcoming atmosphere, located in the heart of Lisbon.

The perfect location is our business card, a short 8-minute walk from Parque Eduardo VII, Marquês do Pombal and Avenida da Liberdade, and a 25-minute walk from Baixa Chiado.

The metro station Picoas is located right in front of the hotel entrance, with a few minutes connection to the main tourist attractions of the city, train station and airport.

For customers who choose to travel by car, the hotel has a partnership with a car park very close, so that our customers can have a safe and quick option.

The Hotel was remodeled this year, thinking about the comfort and satisfaction of our customers.

RECEPTION AND SERVICE

The Portuguese Government has determined the requirement of a digital certificate or negative test to access Hotels, regardless of the level of risk, from July 9, 2021.

For these purposes, four types of tests are admitted:

PCR test, performed in the 72 hours prior to check-in

Antigen test with laboratory report, performed in the 48 hours prior to check-in

Rapid antigen test in the self-test modality, carried out in the 24 hours prior to check-in in the presence of a healthcare professional or pharmaceutical professional who certify´ s its performance and results;

Rapid antigen test in the self-test modality, carried out at the time, at the door of the hotel intended to be attended, under the verification of those responsible for these spaces.

Children under 12 years old will not have to take a test.

The reception at the America Diamonds hotel is open 24 hours a day, to meet all the needs of our guests.

At the service counter there is an acrylic to separate the receptionist from the guests, in order to create a physical distance barrier, also outlined by a signaling tape on the floor.

If you have any requests, just dial the 9 button on your room phone. Our receptionists are ready to help, with security measures always a priority.

At Check Out, the customer will only have to put his key in an existing box on the counter.

MASK USE

For the safety of all guests and staff, it is mandatory to wear a mask in the common areas.

We have disposable masks available for sale at the reception desk, as well as disinfectant and a Kit consisting of: a disposable mask, gloves and a disinfectant wipe.

MINI-BAR

All minibars are empty.

MEALS

Continental menu served between 7 am and 10:30 am in the restaurant, upon prior reservation. Seats are limited in order to maintain a safe distance.

We take meals to your room, where you can enjoy peace of mind, upon request and payment of the service fee.

Between noon until 11:30 pm we have Snack & Drink service available in Room Service.

HOTEL FACILITIES

Unfortunately not all hotel services and facilities are available. At the moment the laundry service is not available to customers.

MAINTENANCE

The maintenance service is open from Monday to Friday from 9 am to 4 pm.

RESERVATION FLEXIBILITY

Flexible / refundable rate

Due to the current situation, we urge you not to cancel your reservation, preferably change your dates. The change is only subject to the price difference of the daily tariff.

Reservations made directly with us can be changed until the end of the year 2021.

Non-refundable rate

You can change the date of your reservation, even if you have booked a non-refundable rate. The change will be possible as long as your         request is received at least 7 days prior to arrival, and that the   change involves the same number of nights or more than your initial reservation.

Applicable for new or existing direct bookings. If a deposit has been paid, it can be used as a credit on a future reservation until the end of 2021.

For reservations made by a travel agent or online booking platform (OTA), you should contact your agent or the platform where you made the reservation.

GUIDELINES TO CUSTOMERS

Keep the recommended distances.

Constantly disinfect your hands. Disinfectants will be available at various points in the hotel.

If you cough or sneeze, always cover your nose and mouth with your arm, or use paper, but put it in the trash immediately.

MEASURES

We meticulously comply with the requirements of the Clean & Safe certification, awarded by Turismo de Portugal, of which we highlight:

All employees wear a mask and visor in all functions.

Our surfaces and common areas are disinfected several times a day.

More information about the Clean & Safe certificate here.

And still:

Our rooms do not have rugs or carpets, in order to comply with the rules of the Health Department.

NOTE: All the rules presented above may be subject to possible adjustments, according to possible changes in the law.

STAY SAFE, CHOOSE: